To our valued clients:
health and safety of our employees and our clients is of utmost importance to
us as we all deal with the impact of the Coronavirus (COVID-19) in our area. We
know your pets are an important part of your support system and we will
continue to provide them with first quality care at 4Paws
Rehabilitation. We want to play our part in helping to minimize the
exposure and spread of this virus in our community, so we are following the CDC
guidelines closely. Here are some specific measures we are taking and protocols
we are implementing:
- Curbside Service: We ask that you call upon your arrival and a dedicated team member will escort your pet into the facility for treatment. Upon completion of treatment, the staff member will bring your pet back to your vehicle and issue payment from the car. We may also take payment over the phone if desired.
- Please note: We do have a 24-hour cancellation policy. Please call to cancel or reschedule your appointment 24 hours or more prior to your appointment to avoid additional fees.
- We will only see one patient at a time in our large, spacious rooms.
- We will be practicing social distancing and be a handshake-free zone.
- We are asking any staff experiencing respiratory symptoms (coughing, sneezing, and shortness of breath) and/or a temperature above 100.4 F to stay home from work.
- Every staff member must wash their hands often with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer.
- Our cleaning protocol frequency has been increased and includes any surface in our rehab center that is touched often, such as the lobby, rehab area, restrooms, door handles, shelves, desks and cabinets.
Many pet parents are
concerned about the spread of coronavirus, also known as COVID-19, and how to
protect their families and their pets. The good news is that at this time, the
U.S. Centers for Disease Control and Prevention (CDC) and the World Health
Organization (WHO) say there is no evidence that companion animals, including
pets, can spread COVID-19. Nor is there currently any evidence that we can
transmit the virus to them. However, as information about this virus is still
developing, there are precautions you should take to protect your family and
- WASH YOUR HANDS – use soap and water for at least 20 seconds, and especially after coughing, sneezing, contact with others or with animals. If soap and water are not available, use hand sanitizer.
- Avoid touching your face with unwashed hands.
- Know the symptoms – they are similar to influenza fever, cough, and shortness of breath.
- If you have any symptoms of respiratory illness, stay home and restrict your contact with your companion animals.
- Those infected with COVID-19 should avoid contact with animals, including petting, snuggling, being kissed or licked, and sharing food.
- We are actively monitoring developments related to animals and the virus, and you can find the latest updated information about COVID-19 as it relates to pets on the AVMA’s coronavirus page.
We thank you for your
understanding during this situation, we will do our best to keep our clients
updated on how COVID-19 is affecting 4Paws and our clients.